Customer Experience Manager at Michaels - Pelham, New York Customer Experience Manager - Michaels

Customer Experience Manager

Michaels

Location: Pelham, New York, United States

Category: Store

Salary: 16,000 - 22,200 USD / yearly

Full-time


Job Description

Lead front-end operations, maintain store recovery standards, and deliver exceptional customer service.

Responsibilities

Lead omnichannel processes, manage store operations, execute shrink and safety programs, assist with cash reconciliation, train customer experience team, plan in-store events, and manage inventory processes.

Qualifications

Retail management experience preferred. Ability to stand for long periods, lift heavy boxes, and work in a public retail store environment.

Perks & Benefits

Health insurance, paid time off, tuition assistance, employee discounts, and more.

Why Join Us?

Join Michaels to fuel creativity, work in a supportive environment, and prioritize employee wellbeing.