Customer Service Loyalty Specialist

Americor

Location: Los Angeles, California, USA

Category: Customer Service

Salary: 22 - 22 USD / hourly

Full-time

Job Description

Americor is looking for a Customer Service Loyalty Specialist to join our team. The role involves retaining clients who are considering canceling their services by providing exceptional customer service and reselling the program benefits.

Responsibilities

Proactive Support and Active Listening
Educating Customers
Addressing Customer Concerns And Providing Solutions
Building Positive Relationships
Identifying Customer Needs And Providing Solutions
Recording Conversations
Following Communication Procedures And Guidelines
Assisting With Program Modifications
Meeting Call And Retention Quotas

Qualifications

2+ years of Customer Service and Sales experience preferred
Thorough knowledge of call center policies and procedures
Proficiency with computer programs such as Google Suite
Excellent communication skills: verbal and written
High-level active listening skills
Excellent attention to detail and problem-solving skills

Perks & Benefits

Ongoing training and development
Opportunity for career advancement
Medical, Dental, Vision coverage
Company Paid Group Life / AD&D Insurance
7 Paid Holidays and 2 Floating Holiday Days
Paid Time Off
Flexible Spending/HSA
Employee Assistance Program (EAP)
401(k) match
Referral Program

Why Join Us?

Join us at Americor, a leading provider of debt relief solutions, and be part of a supportive and growth-oriented community. We offer recognition as a 'Top Place to Work' and a leader in customer service excellence.