Bank Fraud and Non-Fraud Disputes Center of Excellence Manager

USAA

Location: San Antonio, TX, USA

Category: Banking

Salary: 169,880 - 305,780 USD / yearly

Full-time

Job Description

Manage and drive the creation of the Bank Fraud and Non-Fraud Disputes Center of Excellence within Bank Contact Center. Lead a team of over 500 employees to handle member servicing in fraud and non-fraud disputes.

Responsibilities

Lead the design and implementation of USAA's Fraud Operations organization
Manage day-to-day fraud detection operations
Execute projects and business process improvement initiatives
Collaborate with industry partners to identify new fraud strategies and technologies

Qualifications

Bachelor's Degree OR 4 years of related experience
10 years of experience in fraud operations within a financial services organization
4 years of people leadership experience
Knowledge of bank regulations such as Reg E, Reg CC, UDAAP, FACTA, and Reg Z

Perks & Benefits

Comprehensive medical, dental, and vision plans
401(k) and pension
Life insurance and parental benefits
Paid time off program with paid holidays
16 paid volunteer hours

Why Join Us?

Join USAA to empower members achieve financial security through competitive products, exceptional service, and trusted advice. Be part of a team that values honesty, integrity, loyalty, and service.