Location: San Antonio, TX, USA
Category: Banking
Salary: 0 - 0 USD / yearly
Full-time
Lead and manage the Bank Fraud and Non-Fraud Disputes Center of Excellence within Bank Contact Center to ensure compliance and exceptional member servicing.
Lead the creation of the Bank Fraud and Non-Fraud Disputes COE. Manage a team of contact center employees. Improve member experience. Identify pain points and opportunities. Ensure compliance and technical adherence. Provide exceptional customer service.
Bachelor’s degree or equivalent experience. 10 years of fraud operations experience. 4 years of people leadership experience. Strong knowledge of bank regulations. Excellent communication skills.
Comprehensive medical, dental, and vision plans. 401(k) and pension. Life insurance. Parental benefits. Paid time off. Wellness programs. Career development opportunities.
Join a company that values honesty, integrity, loyalty, and service. Be part of a team that empowers the military community and their families towards financial security.