Location: Winston-Salem, North Carolina, USA
Category: Customer Service
Salary: 40,000 - 55,000 USD / yearly
Full-time
Join our team at Allegacy Federal Credit Union as a Senior Contact Center Representative, providing exceptional service to members and handling various call types. This role requires in-depth knowledge of all products and services, including detailed offerings like IRA's, POA's, and more.
Deliver exceptional member service, meet service goals, educate and sell credit union products, ensure proper documentation, cross-sell products, and perform additional duties as assigned.
High school diploma or equivalent, 3+ years experience in a credit union call center, excellent communication skills, ability to handle multiple tasks, and knowledge of credit union products and services.
Health insurance, retirement plans, paid time off, professional development opportunities, and employee discounts.
Join our team at Allegacy Federal Credit Union to make a difference in the lives of our members, work in a supportive team environment, and grow your career in the financial industry.