Intermediate Technical Support Analyst

Journal Technologies

Location: Los Angeles, CA, USA

Category: Information Technology

Salary: 60,000 - 72,000 USD / yearly

Full-time

Job Description

Journal Technologies is seeking an Intermediate Technical Support Analyst to provide technical software support to customers. The ideal candidate will have strong analytical and problem-solving skills to ensure exceptional customer service.

Responsibilities

Respond to customer support requests via telephone or email
Troubleshoot and resolve complex software and technical issues for customers; escalate issues when necessary
Collaborate with Product and Professional Services staff to determine solutions for escalated issues
Prioritize, log, and track issues to resolution, updating the support Knowledge Base
Stay current with product and software changes and updates
Contribute to ongoing process improvements
Occasional travel to customer sites as required
Provide after-hour emergency support on weekly on-call assignments

Qualifications

2+ years of technical support experience with software applications
Certificate or Diploma in Information Technology preferred
Proficiency in platforms such as Java, HTML, SQL
Experience with scripting languages like Groovy, JavaScript is a plus
SQL development experience and familiarity with report software like Crystal Reports
Experience supporting Java applications
Knowledge of the justice field and terminology is an asset

Perks & Benefits

Competitive compensation and benefits package
Quality medical, dental, and vision coverage
Paid time off and holidays
401(k) retirement program
Professional development funds
Flexible working hours and remote work options
Travel opportunities
Stable employer with commitment to employee growth

Why Join Us?

Join Journal Technologies to be part of a team that values collaboration, innovation, and employee empowerment. We offer a supportive work environment, competitive compensation, and opportunities for professional growth and development.