Customer Solutions Partner II (Hybrid)

RectorSeal

Location: Manassas, VA, USA

Category: Customer Service

Salary: 28 - 30 USD / hourly

Full-time

Job Description

RectorSeal is seeking an experienced Customer Solutions Partner Level II to support our PSP Products Customer Solutions Team and operational efforts. This role involves providing exceptional customer experiences, balancing order processing, and warranty workflows, and acting as a liaison between customers and RectorSeal/PSP Products.

Responsibilities

Manage inbound calls, tickets, chats, and customer orders
Provide team support and engage in local partnerships
Analyze customer experience data and compile reports
Resolve customer concerns and discrepancies
Update customer accounts and maintain records
Identify customer needs and build relationships

Qualifications

Bachelor's Degree preferred
2+ years of customer service experience
Familiarity with CRM/ERP systems
Strong communication and multitasking skills

Perks & Benefits

Competitive Salary, Annual Bonus, 401(k) with matching, Employee Stock Ownership Plan, Health, Vision, Dental, PTO, Wellness Program

Why Join Us?

Join RectorSeal, a leading provider of quality solutions for HVAC/R, plumbing, electrical, and construction markets. Enjoy a supportive work environment and opportunities for growth.