Community Engagement Manager

Location: New York City, New York, USA

Category: Community Engagement

Salary: 60,000 - 80,000 USD / yearly

Full-time

CyberEdBoard is seeking a Community Engagement Manager to lead the execution of the membership engagement strategy.

Serving as a primary point of contact for CyberEdBoard members, providing white glove customer service and support.
Acting as a liaison between CyberEdBoard members and cross-functional leaders.
Daily moderation of the CyberEdBoard app to assess and promote consistent engagement.
Continuously identifying collaborative opportunities to increase member engagement.
Implementing various engagement methods and data collection tactics to measure member satisfaction.
Contributing to the development and execution of engagement strategies.
Managing additional administrative duties and projects as assigned.

Bachelor's Degree or higher in PR, Communication, Marketing, or related areas.
3+ years of experience in membership/community engagement or client relations.
Experience engaging with external customers/community members, exposure to C-suite level executives a plus.
Experience in creative strategies to increase engagement and retention.
Experience in quantitative and qualitative research methods.
Project Management experience and/or strong understanding of processes.
Excellent communication and relationship skills.
Experience with IT/cybersecurity preferred.
Experience with paid membership offerings preferred.
Self-starter who thrives in a fast-paced environment.