About the role

We are looking for a dedicated part-time IT Support Specialist to join our team in Phoenix. The ideal candidate will play a crucial role in providing technical assistance and support for our computer systems, ensuring that all technology operates smoothly and efficiently. This position requires strong problem-solving skills, a deep knowledge of IT systems, and the ability to communicate effectively with users at all levels.

As an IT Support Specialist, your responsibilities will include troubleshooting hardware and software issues, performing routine maintenance on systems, and assisting employees with technical inquiries. You will be expected to diagnose and resolve technical problems, whether they are related to networks, software applications, or hardware components. Additionally, you will document issues and resolutions to help build a knowledge base for future reference.

To be successful in this role, candidates should have a solid understanding of various operating systems and applications, as well as experience with customer service. The ability to work independently and manage time effectively is essential, as you will be expected to prioritize tasks and respond to urgent requests promptly. Our client values proactive team members who can suggest improvements to existing systems and workflows.

About the Role

This part-time position offers flexibility, making it ideal for individuals seeking to balance work with other commitments. If you are passionate about technology and enjoy helping others solve their IT challenges, we encourage you to apply and become a valuable part of our team.

What you'll do

Provide technical support to users

Troubleshoot hardware and software issues

Maintain IT equipment

Document support processes

What you'll need

Relevant IT certification

1+ years of experience

Strong customer service skills

Skills

Technical troubleshooting Customer service Basic networking knowledge

Good to have

Experience with remote support tools Knowledge of cybersecurity principles

Benefits

Flexible hours

Opportunity for training

Casual work environment

Questions about this job

What are the main tasks for this role?

You will troubleshoot technical issues, assist users with software and hardware problems, and maintain IT equipment.

What qualifications are required?

At least 1 year of experience in IT support and a relevant certification is preferred.

Is this position flexible in hours?

Yes, there is flexibility in part-time hours.

Listing last updated 2 Oct 2026