Inbound Retention Specialist - Sales - Weekend Team at Yelp - San Francisco, California Inbound Retention Specialist - Sales - Weekend Team - Yelp

Inbound Retention Specialist - Sales - Weekend Team

Yelp

Location: San Francisco, California, USA

Category: Customer Success

Salary: 50,000 - 55,000 USD / yearly

Full-time

Job Description

Join Yelp's Customer Success team as an Inbound Retention Specialist providing exceptional support to small business advertisers.

Responsibilities

Provide timely customer support to retain revenue
Consult and educate current Yelp advertisers
Show clients value through ad performance metrics
Handle escalated clients with strong conflict resolution skills
Become an expert in Yelp's advertising solutions
Communicate effectively with clients and internal teams
Achieve/exceed monthly goals

Qualifications

Bachelor's Degree or 3+ years of client facing experience
Strong communication skills
Problem-solving and troubleshooting abilities
Experience in account management, sales, or advertising preferred
Passion for local businesses and economies
Excellent time management and organizational skills

Perks & Benefits

Medical, vision, dental, mental health support
15 days PTO, 12 paid holidays, wellness days
Parental leave, wellness subsidy, 401(k) plan
Employee stock purchase plan, work from home reimbursement

Why Join Us?

Yelp values diversity and offers a supportive work environment where authenticity and teamwork are celebrated.