Location: San Francisco, California, USA
Category: Customer Service
Salary: 18 - 23 USD / hourly
Full-time
Datavant's Customer Experience Representative - Retrieval interacts with Record HUB customers to address inquiries, resolve issues, and provide education.
Interact with customers via telephone, email, and online chat to deliver customer service, resolve product-related questions, and educate customers.
Maintain records of customer interactions, investigate and solve complaints, and provide feedback on the efficiency of the customer service process.
High school diploma or equivalent, 3+ years of customer service experience, proficiency in call center phone systems, and data entry/typing skills of 30 WPM.
Join Datavant to be part of a high-performing, values-driven team working on technology-forward solutions to complex healthcare problems.