Location: New York, NY, USA
Category: Customer Service
Salary: 35,000 - 45,000 USD / yearly
Full-time
Join our team at TownTasks as a Customer Service Representative focusing on Mortgage Servicing within the American Airlines Credit Union. Provide support in the Mortgage Servicing department and ensure excellent member service.
- Set up new loans in the FICS servicing system
- Handle property tax/insurance policy issues and provide service to members' questions
- Track and log legal documents related to mortgage processing
- Prepare and image documents for record retention
- Provide requested payoffs to members, loan officers, and other lenders
Minimum Qualifications:
- High school diploma or GED
- Previous customer/member service experience
Preferred Qualifications:
- College degree in relevant field or equivalent experience
- Previous experience handling mortgages
- Travel perks to 365 destinations
- Health benefits including dental, prescription, and vision
- Wellness programs and 401(k) program
- Employee Assistance Program and more
Join a dynamic workforce at TownTasks with inclusion and diversity as core values. Be part of a team that cares for people's journeys and fosters an inclusive work environment.