Location: San Francisco, California, USA
Category: Customer Service
Salary: 27 - 31 USD / hourly
Full-time
Join Veracyte as a Customer Care Specialist to provide unparalleled service and support to healthcare providers and patients. Collaborate with internal teams to enhance the overall customer experience.
Order Management: Efficiently manage and monitor orders and cases. Physician Outreach: Perform outbound communication with physician offices. Inbound Calls: Address inbound calls with empathy. Collaboration: Partner closely with the Sales team. Trend Analysis: Collect and analyze customer feedback and trends.
A bachelor's degree is preferred. 2+ years of customer service experience in healthcare, biotech, or laboratory settings.
Competitive compensation, benefits, inclusive workforce, and opportunities for career growth.
Join a dynamic, inclusive, and inspiring workplace where passion meets purpose. Be part of a company committed to transforming cancer care for patients globally.