Customer Success Support Specialist at TownTasks - New York, NY Customer Success Support Specialist - TownTasks

Customer Success Support Specialist

TownTasks

Location: New York, NY, USA

Category: Customer Support

Salary: 45 - 60 USD / hourly

Full-time

Job Description

As a Customer Success Support Specialist, you will be responsible for ensuring a positive customer experience by providing assistance, resolving inquiries, and maintaining strong client relationships.

Responsibilities

  • Respond to customer inquiries via email, phone, and chat
  • Troubleshoot issues and provide timely resolutions
  • Guide customers on product usage and best practices
  • Build strong relationships to enhance customer satisfaction and retention
  • Collaborate with internal teams to address customer needs and feedback
  • Maintain accurate records of customer interactions and resolutions
  • Assist in onboarding and training new customers

Qualifications

  • Bachelor’s degree required
  • Previous experience in customer support, customer success, or a related role preferred
  • Strong problem-solving and communication skills
  • Ability to manage multiple customer requests efficiently

More Jobs from TownTasks

Jobs in New York NY