Call Center Quality Assurance Specialist

Veolia North America

Location: Boston, Massachusetts, USA

Category: Customer Service

Salary: 60,000 - 80,000 USD / yearly

Full-time

Job Description

The Quality Assurance Specialist role at Veolia North America involves implementing and managing a quality assessment program for customer service representatives across business units to ensure consistent performance and customer satisfaction.

Responsibilities

Develop and execute quality assessment program for customer operations
Create innovative training materials using advanced technologies
Collaborate with supervisors to meet KPI targets
Monitor consumer interactions and provide feedback

Qualifications

Bachelor's Degree in business or related field
Minimum 5 years experience in quality assurance within a contact center
Strong project management and analytical skills
Excellent communication and presentation abilities

Perks & Benefits

Comprehensive benefits package including health, dental, vision insurance, and 401(k) plan. Paid time off policies available.

Why Join Us?

Join us at Veolia North America to be part of a leading company in water, waste, and energy management services. Work with a diverse team across North America and contribute to enhancing customer experience.