Customer Service Specialist

Watson-Marlow Fluid Technology Solutions

Location: Boston, Massachusetts, USA

Category: Customer Service

Salary: 55,000 - 65,000 USD / yearly

Full-time

Job Description

Join our team as a Customer Service Specialist to manage customer relationships, oversee order processes, and ensure exceptional service. Be the key liaison between customers and internal teams to meet customer needs efficiently and accurately.

Responsibilities

Serve as the primary point of contact for customers, addressing inquiries and resolving concerns.
Enter customer orders into the ERP system accurately and timely.
Communicate order updates to customers and internal teams proactively.
Collaborate with internal teams to ensure seamless order management.
Provide timely order status updates and resolve discrepancies.

Qualifications

2+ years in customer service or related field.
Strong communication and analytical skills.
Proficiency in Microsoft Office and CRM/ERP systems.
Ability to prioritize tasks and manage responsibilities effectively.

Perks & Benefits

Robust Retirement Plan.
Comprehensive Parental Leave.
Generous Time Off.
Community Engagement Opportunities.
Additional perks and benefits.

Why Join Us?

Join a cooperative team, participate in challenging work, and experience growth opportunities to achieve your full potential.