Customer Service Representative

Vivid Seats

Location: Chicago, Illinois, USA

Category: Customer Service

Salary: 40,000 - 40,000 USD / yearly

Full-time

Job Description

Join Vivid Seats as a Customer Service Representative to provide exceptional service to customers and sellers, connecting them to live events they love.

Responsibilities

Maintain excellent customer experience with empathy and attention to detail
Develop solutions to fan issues efficiently and effectively
Update internal order notes and ensure proper procedures are followed
Utilize empathy and professionalism in every interaction

Qualifications

Previous customer service experience
Computer proficiency
Excellent empathy, confidence, and patience
Ability to multitask in a fast-paced environment

Perks & Benefits

Free tickets to live events
Hybrid work environment
Flexible PTO and wellness programs
401K Matching

Why Join Us?

Join Vivid Seats to be part of a diverse workforce that values belonging and provides opportunities for growth and development.