About the role
Our client is looking for a Customer Support Manager to oversee their customer service team in Chicago. In this role, you will be responsible for ensuring high-quality service delivery and maintaining customer satisfaction.
The ideal candidate will have strong leadership skills and experience in managing customer support operations. You will be tasked with developing and implementing strategies to improve team performance and streamline support processes.
Additionally, you will facilitate training programs for team members, ensuring they have the necessary tools and knowledge to assist customers effectively. You will also analyze customer feedback to identify areas for improvement.
Join our client and play a crucial role in enhancing customer experiences while leading a dedicated team.
What you'll do
- Manage customer support team
- Develop customer service strategies
- Monitor performance metrics
- Ensure high levels of customer satisfaction
What you'll need
- Bachelor's degree in Business or related field
- 4-7 years of customer service experience
- Strong leadership and communication skills
Skills
Good to have
Benefits
- Health insurance
- 401(k) plan
- Paid vacation and holidays
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