IT Support Analyst I

International Paper

Location: Oglethorpe, GA, USA

Category: IT

Salary: 0 - 0 USD / yearly

Full-time

Job Description

The IT Support Analyst I will be responsible for supporting multiple applications in the Global Cellulose Fibers mill, performing updates and maintenance of hardware and applications, and providing disaster recovery support. The role involves troubleshooting hardware and software issues, overseeing order tracking and warranty issues, and ensuring continuous operation of IT solutions.

Responsibilities

Provide hardware and software support across the mill environment
Manage order tracking, technical certifications, and warranty issues
Troubleshoot desktop infrastructure incidents
Support and implement new applications
Act as liaison with IT support groups, facility management, and vendors
Ensure high uptime manufacturing environment operation
Comply with all mill safety policies

Qualifications

Bachelor's Degree in Information Technology or related field
5-8 years of related Information Systems experience
Experience in a manufacturing environment preferred
Strong analytical and problem-solving abilities
Ability to work effectively with all levels in the mill
Technical expertise and ability to stay current on technological trends
Strong communication and presentation skills

Perks & Benefits

Paid time off including Vacation and Holidays
Bonus eligibility
Retirement, and 401k Matching Program
Medical & Dental coverage
Education & Development opportunities
Life & Disability Insurance

Why Join Us?

Join International Paper to be part of a company with a strong focus on sustainable practices and employee well-being. Experience a diverse and inclusive culture that promotes safety and creativity.