Director of Retirement Operations

John Hancock Life Insurance Company (U.S.A.)

Location: Boston, Massachusetts, United States

Category: Operations

Salary: 0 - 0 USD / yearly

Full-time

Job Description

The Director of Retirement Operations is a strategic leader responsible for managing all functions related to customer experience, internal service delivery, risk management, and employee engagement within the U.S. Retirement business.

Responsibilities

Strategic Leadership: Develop and execute operational strategies aligned with product vision and goals.
Team Management: Lead and mentor a diverse team, fostering a high-performance culture.
Process Optimization: Implement improvements to enhance efficiency and quality.
Stakeholder Engagement: Build strong relationships with internal and external stakeholders.
Performance Monitoring: Measure KPIs to evaluate success.
Resource Allocation: Manage resource planning for optimal utilization.
Risk Management: Identify risks and develop mitigation strategies.
Innovation and Growth: Drive innovation by integrating emerging technologies.
Customer Experience: Ensure digital experience meets customer expectations.
Compliance and Governance: Ensure operations adhere to regulatory requirements.
Decision Authorities: Manage project budgets.

Qualifications

4-7 years of management experience.
5-10 years of industry experience.
Bachelor's Degree Required.
Expertise in U.S. Retirement marketplace and services.
Strong problem-solving and communication skills.
Ability to manage complex projects and implement solutions.

Perks & Benefits

Customizable health, dental, and vision benefits.
Retirement savings plans and financial education resources.
Paid time off program with holidays, vacation, and sick time.
Employee assistance plans and wellness benefits.

Why Join Us?

We empower you to learn and grow in your career.
We support you in a flexible environment focused on well-being and inclusion.
Join our global team to shape the future you want to see.