Manager, GWAM Operational Resilience

John Hancock Life Insurance Company (U.S.A.)

Location: Boston, Massachusetts, USA

Category: Management

Salary: 90,225 - 162,405 USD / yearly

Full-time

Job Description

Seeking an experienced manager to assist in business continuity management (BCM) and resilience of GWAM's critical processes, ensuring Manulife meets its service commitments to customers and regulators.

Responsibilities

Executing a BCM and operational resilience strategy for GWAM to meet resilience objectives set by enterprise standard and regulator requirements.
Assist in leading and inspiring multidisciplinary operational resilience and BCM professionals to drive resilience outcome.
Assist in continuously assessing and refining BCM, operational resilience strategies and execution approach through rigorous analysis and feedback, leveraging metrics and insights from execution to make informed improvements.
Manage relationship with cross-functional stakeholders to address issues, develop strategy, advocate for change, and implement solutions.
Will manage a team of analysts.

Qualifications

Bachelor's degree in business administration, strategy, operations management, or a related field. Master's degree preferred.
3-5+ years of experience in Wealth and Asset Management, with 2+ years in Operations management role. Prior experience in global role preferred.
Proven track record in delivering complex, cross-functional, and time-sensitive programs that meet business goals and regulatory expectations.
Strong leadership, communication, and interpersonal skills, with the ability to inspire, motivate, and mentor a diverse and distributed team.
Experience with leading high-performing teams including coaching and developing people.
Strong understanding of financial services' regulations and ability to partner with internal stakeholders, including Compliance and Risk functions.
Strong knowledge of discipline of operational resilience and business continuity risk management.
Experience with executing risk & control self-assessments, simulation/scenario testing, process mapping, creating action plans, and identifying opportunities and risks within a business process.
Diligent in maintaining project plans, adhering to a timeline, escalating appropriately and documenting outcomes for reporting to senior stakeholders.
Knowledge of risk management principles, best practices, and tools.

Perks & Benefits

We'll empower you to learn and grow the career you want.
We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we'll support you in shaping the future you want to see.

Why Join Us?

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit our story.