Operational Resilience Manager

John Hancock Life Insurance Company (U.S.A.)

Location: Boston, Massachusetts, USA

Category: Management

Salary: 0 - 0 USD / yearly

Full-time

Job Description

Seeking an experienced manager to assist in the business continuity management (BCM) and resilience of GWAM?s critical processes, ensuring Manulife meets its service commitments to customers and regulators.

Responsibilities

Executing a BCM and operational resilience strategy for GWAM to meet resilience objectives set by enterprise standard and regulator requirements.
Assisting in leading and inspiring multidisciplinary operational resilience and BCM professionals to drive resilience outcomes.
Continuously assessing and refining BCM, operational resilience strategies and execution approach through rigorous analysis and feedback.
Managing relationships with cross-functional stakeholders to address issues, develop strategy, advocate for change, and implement solutions.
Managing a team of analysts.

Qualifications

Bachelor's degree in business administration, strategy, operations management, or related field. Master’s degree preferred.
3-5+ years of experience in Wealth and Asset Management, with 2+ years in Operations management role.
Proven track record in delivering complex, cross-functional, and time sensitive programs.
Strong leadership, communication, and interpersonal skills.
Experience with risk management principles and tools.

Perks & Benefits

Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, retirement savings plans, paid time off, employee/family assistance plans, and more.

Why Join Us?

Opportunity to learn and grow in a flexible and inclusive environment.
Support from a global team in shaping the future you want to see.