Last Mile Site Manager

TownTasks

Location: Oakley, California, USA

Category: Logistics

Salary: 95,000 - 110,000 USD / yearly

Full-time

Job Description

The Last Mile Site Manager oversees all aspects of the company's delivery and shipping operations, evaluating budgets, resolving conflicts, and ensuring adherence to health, safety, and labor standards. They also organize and monitor the distribution of goods to enhance business development, ensure sustainability, and customer satisfaction, and model leadership skills to the team and warehouse employees.

Responsibilities

Responsible for coordinating flow for communication between Haulers/Delivery
Teams/Flatbed Drivers, Call Center, and Local Client Management Teams
Provides on-site presence on a daily, weekly, or bi-weekly basis to ensure Haulers/Delivery Teams are following procedures
Oversees recruiting, processing, and performance of Haulers
Develops and maintains relations with vendors
Ensures follow-up on shipping discrepancies, damaged goods, and in-home damage claims
Interfaces with end customers to ensure effective in-home delivery for customers
Maintains monthly operation reports that include statistics and customer service scores
Other duties as assigned

Qualifications

Bachelor's degree (B. A.) from a four-year college or university; four years related experience and/or training; or equivalent combination of education and experience
Strong written and verbal communication skills
Excellent mathematical skills, with the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Ability to analyze technical and scientific journals as they pertain to the business and market
Strong problem-solving and reasoning abilities to deal with a variety of problems and come up with creative solutions

Perks & Benefits

Medical
Dental
Vision
401k + Company Match
Employee Assistance Program
Paid Time Off
Flexible Work Schedules (when possible)
And more!