Service Assurance Analyst - T3

Crown Castle

Location: Houston, Texas, USA

Category: Information Technology

Salary: 33 - 45 USD / hourly

Full-time

Job Description

Conduct root cause analysis on reported service affecting events on the Crown Castle Fiber network. Provide detailed written Trouble Resolution Reports to customers. Identify and repair chronic issues in customer and network systems.

Responsibilities

Investigate and analyze Crown Castle Fiber infrastructure for root cause of service impairments
Provide detailed written root cause analysis reports to customers
Identify and repair chronic issues in customer & network systems
Plan, validate, and execute corrective measures on Optical and Data network
Collaborate cross-departmentally within Crown Castle Fiber
Analyze trouble ticket details for troubleshooting initiatives
Represent the Service Assurance team in customer-facing meetings
Develop training modules on new technologies and platforms

Qualifications

Bachelor's degree in computer science or related field

5+ years of telecommunications experience
Understanding of network technologies and communications protocols
Strong written and verbal communication skills
Attention to detail and ability to work with minimal supervision
Experience with various platforms like Ciena, Cisco, Juniper, etc.

Perks & Benefits

Medical, dental, vision, and basic life insurance

401k plan enrollment

Minimum of 18 days of paid time off per year and 12 paid holidays

Why Join Us?

Join us to work with cutting-edge technologies in a Fortune 500 company that values innovation and growth.