Remote Helpdesk Support Specialist

TEKsystems

Location: New York, NY, USA

Category: Information Technology

Salary: 20 - 20 USD / hourly

Full-time

Job Description

Join our team as a Remote Helpdesk Support Specialist providing tier 1-2 technical support to internal customers. Utilize ServiceNow for password resets, network troubleshooting, and more.

Responsibilities

Handle 20-30 calls daily supporting internal customers
Provide technology assistance including password resets and network troubleshooting
Utilize ServiceNow for issue resolution

Qualifications

Experience with ServiceNow, password resets, and network troubleshooting
Strong customer service skills
Knowledge of ticketing systems and Active Directory

Perks & Benefits

Medical, dental, and vision insurance
401(k) Retirement Plan
Life Insurance
Short and long-term disability

Why Join Us?

Join us at TEKsystems, where we partner with clients to drive transformation and innovation. Work with a diverse team of professionals and make an impact in the technology industry.