Director of Personal Assistant Support

Cloud and Things

Location: New York, NY, USA

Category:

Salary: 140,000 - 160,000 USD / yearly

Full-time

Job Description

Join Cloud and Things as a Director of Personal Assistant Support and be a part of transforming the public sector's IT environment. Lead a team in providing personal assistant services to clients, ensuring high-quality service delivery and compliance with regulations.

Responsibilities

Lead and manage the Personal Assistant Support team, ensuring high-quality service delivery.
Oversee the matching of clients with personal assistants, ensuring a good fit for their needs.
Ensure that all services comply with relevant regulations and internal policies.
Identify and implement improvements to streamline services and enhance client satisfaction.
Provide training and support to staff and personal assistants to ensure they are prepared to meet client needs.
Work with internal teams to ensure seamless service delivery and address client concerns quickly.
Track and report on program performance, including client satisfaction and service delivery metrics.

Qualifications

Bachelor's degree in Healthcare Administration, Business, or related field.
5+ years of experience in personal assistant, home care, or related services.
3+ years in a leadership or management role.
Knowledge of relevant compliance standards, including Medicaid and healthcare regulations.
Strong leadership and team management skills.
Excellent communication and problem-solving skills.
Ability to manage multiple tasks and priorities.

Why Join Us?

Our goal is to solve problems and deliver results for our clients. Join us at Cloud and Things and work on rewarding projects that make a difference in the public sector's IT environment.