Customer Service Representative Job Description Template

[Company name] is hiring: Customer Service Representative ([Job type]) Location: [City], [State] Pay: $[Pay from] to $[Pay to] [Pay per] Schedule: [Schedule] Job summary [Company name] is hiring a customer service representative in [City], [State] to help customers by phone, chat and email: answering questions, fixing problems and making sure people leave happy. Responsibilities - Answer customer calls, chats and emails promptly and politely - Look up orders and accounts and solve problems on the first contact where possible - Process orders, returns and changes accurately - Record every contact clearly in the customer system - Pass complex issues to the right team and follow up - Meet quality and response-time goals Requirements - [Language] - [Experience] of experience in customer service, retail, a call center or hospitality - Clear spoken and written English - Comfortable using a computer, a headset and several programs at once - Authorized to work in the United States - [Anything else the job needs] Preferred - Experience with a CRM or ticketing system - Bilingual Physical demands and work environment Sitting at a computer for most of the shift, with scheduled breaks. Pay and benefits $[Pay from] to $[Pay to] [Pay per], depending on experience. Benefits: [Benefits]. Schedule [Job type]. [Schedule]. Equal opportunity employer [Company name] is an equal opportunity employer. We consider all applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status or any other characteristic protected by law. How to apply [How to apply]